Categories
Payment
1 Is full payment required on arrival?
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💼 Yes, full payment is required upon check-in unless other arrangements have been made in advance.
2 Can companies or organizations be invoiced for group bookings?
- 🏢 Yes, we provide official quotations and invoices for corporate or group bookings — just contact our reception team.
3 Do you offer refunds if I cancel?
- ↩️ Refunds are available if cancellations are made within the allowed notice period (please contact us for details).
- Late cancellations may result in a partial or no refund.
4 Can I get a receipt for my payment?
- 🧾 Yes, all guests receive a receipt or invoice upon request — either printed or digital.
5 Do I need to pay a deposit to confirm my booking?
- 📌 Yes, a small deposit is required to secure your reservation, especially during busy seasons or events.
6 What payment methods do you accept?
- ✅ We accept cash, bank transfers, and mobile money (e.g. M-Pesa, EcoCash).
- ❌ Currently, we do not accept credit or debit card payments.
Phomolo Guest House
1 Do you allow group bookings or events?
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🎉 Yes, group bookings, small events, and meetings are welcome — but must follow guest house policies and be arranged with management.
2 Can I extend my stay?
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🛏️ Yes, extensions are welcome depending on availability. Please inform reception in advance.
3 How can I make a reservation?
- 📱 You can call, email, or message us on social media to make a booking.
- You Can Also Use our Website to make booking.
4 Do you accept walk-in guests?
- 🚶♀️ Yes, walk-in guests are welcome depending on availability — but we recommend booking in advance during busy seasons.
5 Can I host meetings or events at Phomolo?
- 🏢 Absolutely! Our conference hall is available for meetings, workshops, and small functions.
6 Is there a place to braai (grill)?
- 🔥 Yes, we have a designated braai area for guests to enjoy outdoor cooking.
Rooms
1 Do you allow group bookings or events?
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🎉 Yes, group bookings, small events, and meetings are welcome — but must follow guest house policies and be arranged with management.
2 What happens if something gets damaged during my stay?
- 🛠️ Guests may be held responsible for any intentional or careless damage to property or furnishings.
3 Are pets allowed at the guest house?
- 🐕 No, unfortunately, pets are not allowed on the property.
4 Is smoking allowed inside the rooms?
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🚭 No, smoking is strictly prohibited inside rooms. Designated smoking areas are provided outside.
5 Do you accept walk-in guests?
- 🚶♀️ Yes, walk-in guests are welcome depending on availability — but we recommend booking in advance during busy seasons.
6 Are your rooms cleaned daily?
- 🧹 Yes, daily housekeeping is part of our service to keep your room fresh and comfortable.
Services
1 Can I host meetings or events at Phomolo?
- 🏢 Absolutely! Our conference hall is available for meetings, workshops, and small functions.
2 Is there a place to braai (grill)?
- 🔥 Yes, we have a designated braai area for guests to enjoy outdoor cooking.
3 Do you have laundry services?
- 🧺 Yes, laundry and ironing services are available on request.
4 4. Do you serve meals at the guest house?
- 🍽️ Yes, we have an in-house restaurant offering breakfast, lunch, and dinner.
Terms and conditions
1 Do you allow group bookings or events?
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🎉 Yes, group bookings, small events, and meetings are welcome — but must follow guest house policies and be arranged with management.
2 Can I extend my stay?
-
🛏️ Yes, extensions are welcome depending on availability. Please inform reception in advance.
3 What happens if something gets damaged during my stay?
- 🛠️ Guests may be held responsible for any intentional or careless damage to property or furnishings.
4 Are pets allowed at the guest house?
- 🐕 No, unfortunately, pets are not allowed on the property.
5 Is smoking allowed inside the rooms?
-
🚭 No, smoking is strictly prohibited inside rooms. Designated smoking areas are provided outside.
6 Can I bring visitors to my room?
- 🚫 For the safety and comfort of all guests, no unregistered visitors are allowed in guest rooms without prior approval from management.
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