At Phomolo Guest House, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest level of care and confidentiality.
1. Information We Collect
We may collect the following information:
- Your name, contact details, and identification (for bookings/check-in)
- Payment details (processed securely)
- Preferences related to your stay
- Website or social media interactions (for improving services)
2. How We Use Your Information
Your information is used to:
- Confirm and manage bookings
- Communicate with you before and after your stay
- Provide services that match your needs
- Improve our guest experience
- Send occasional updates or promotions (only with your consent)
3. Data Protection & Security
We use trusted and secure systems to store and manage your data. Your personal details will never be sold or shared with third parties without your permission, except when required by law.
4. Guest Rights
You have the right to:
- Request access to your personal data
- Ask for corrections or updates
- Request removal of your data from our system (where legally possible)
5. Cookies & Website Tracking (if applicable)
If you use our website, we may use cookies to improve functionality and user experience. You can manage or disable cookies in your browser settings.
6. Policy Updates
We may update this policy from time to time. Any changes will be shared on our official platforms.
Your trust means everything to us.
If you have any questions about our privacy policy or how your information is handled, feel free to contact our management team directly.